At MyPrivateProxy, we are passionate about an environment that focuses on you, our members. In fact, customer satisfaction comes above everything else in our entire business operation. We strive to deliver an excellent level of service for each product that we offer. And we are immensely proud of the reputation we have built for doing so.
The MyPrivateProxy team guarantee is a mark of excellence. Each and every product or service is guarantee to be delivered to the high standard at which we conduct our business. MyPrivateProxy guarantee means you can buy and use our products and services in confidence.
If you are having technical difficulties please contact our support team before claiming a refund as they will be happy to solve any problems. The majority of the issues can be solved without the need for refund.
For new orders:
Orders are covered by our money back guarantee. You are entitled to a full refund on a new order if all of the following apply:
- You claim your refund within 3 days(72 hours) of your order date.
- Your account has not already been suspended for breach of our terms of service.
- You contact us through our ticketing system stating your proxy user name and the reason for your cancellation.
- You have not previously claimed a refund from us under this policy.
This Refund Policy is subject to our full Terms Of Service.
For Dedicated Subnet Proxies Orders:
- No refund will be offered after 24 hours of proxies delivery.
- No cancellation/refund for dedicated subnet.
For dedicated proxies orders:
PockemonGo, Ticketing and Sneakers proxies, including but not limited to: Supreme, Adidas, Nike, Footlocker, Finishline, etc, are sold “as is”. The customer assumes the responsibility for the purchase, and no refunds will be issued.
Note: Upon delivery, the proxies are checked and guaranteed to work for the purchased service, at the moment of assignment.
Renewals Refund Policy
You agree that you must either cancel a service from the members area at anytime, or request cancelation in writing 2 days before of your payment renewal date for your service. If your request for a cancellation is within 2 days of your payment renewal date and/or payment is made, no refund requests will be authorized. No refunds will be authorized after the payment renewal date.
Renewal and upgraded orders are not covered by our 3 Days Money-Back Guarantee.
All refund requests will be completed within 2 business days. Usually this is done within hours if requested during weekdays but payments may take up to 7 days to appear in your account depending on your bank, credit card or payment method used.
Please do not hesitate to contact us for more information.