PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.
This Terms of Service Agreement (this “Agreement”) contains the terms and conditions that govern your access to and use of our Services (as defined below) and is an agreement between MPP GROUP LTD (“MPP”, “we”, “us” or “our”) and you or the entity you represent (“you” or “your”). This Agreement is made effective as of the date of your use of this website (“Site”, “MyPrivateProxy.net”) or the date of electronic acceptance.
Whether you are simply browsing or using this Site or purchase Services, your use of this Site and your electronic acceptance of this Agreement signifies that you have read, understood, acknowledged and agree to be bound by this Agreement, along with the following policies and the applicable product agreements, which are incorporated herein by reference:
1. ELIGIBILITY, REGISTRATION AND ACCOUNT SECURITY
1.1 Eligibility. Our Services are intended solely for users who are eighteen (18) years of age or older. Any registration by, use of or access to our Services by anyone under eighteen (18) is unauthorized and in violation of this Agreement. By registering for or using our Services, you represent and warrant that you are eighteen (18) years of age or older and you agree to provide government-issued photo identification and/or government-issued business identification as required for verification of identity when requested.
1.2 Your account. You agree to (I) provide accurate, current and complete information about you and your organization (if applicable) as prompted by the registration forms (“Account Details”); (II) maintain the confidentiality of your password and other information related to the security of your account; (III) maintain and promptly update the Account Details and any other information you provide to MPP, to keep such information accurate, current and complete; and (IV) be fully responsible for all use of your account and for any actions that take place through your account.
1.3 Using the Services on behalf of another party. You represent and warrant that you are authorized to bind such party, company or organization to this Agreement and to act on behalf of such party, company or organization with respect to any actions you take in connection with our Services.
1.4 Log-In Credentials. MPP log-in credentials are for your internal use only and you will not sell, transfer or sublicense them to any other entity or person, except that you may disclose your credentials to your agents and subcontractors performing work on your behalf.
1.5 Registration is entirely voluntary. You acknowledge and agree that your registration is entirely voluntary. No compensation is due to you or to anyone else for any intentional or unintentional registration or order.
2. APPROPRIATE USE POLICY
2.1 General. Due to the myriad possibilities in the use of proxy servers, this Appropriate Use Policy (this “AUP”) is only intended to act as a guideline for the MPP’s Services and is not, and cannot be, all encompassing.
2.2 General rules of conduct. You may not use, or encourage, promote, facilitate or instruct others to use our Services or MPP Site for any illegal, harmful, fraudulent, infringing or offensive use, or to transmit, display, distribute or otherwise make available content that is illegal, harmful, fraudulent, infringing or offensive. Prohibited activities or content include:
(a) Any activities that are illegal, that violate the rights of others, or that may be harmful to others, our operations or reputation, including disseminating, promoting or facilitating child pornography, offering or disseminating fraudulent goods, services, schemes, or promotions, make-money-fast schemes, ponzi and pyramid schemes, phishing, or pharming.
(b) Content that infringes or misappropriates the intellectual property or proprietary rights of others.
(c) Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable, including content that constitutes child pornography, relates to bestiality, or depicts non-consensual sex acts.
(d) Content or other computer technology that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, or data, including viruses, Trojan horses, worms, time bombs, or cancelbots.
(e) Any activities that promotes, encourages or engages in terrorism, violence against people, animals, or property.
(f) Reselling or providing our Services for a commercial purpose, including any of MPP’s related technologies, without MPP’s express prior consent.
2.3 No Network Abuse. Customer agrees that MPP, at its sole discretion can limit the number of simultaneous connections as well as the number of connections per section, as necessary to ensure stable service for all users. Such corrective action may include disconnection or discontinuance of any and all Services, or Termination of this Agreement. Prohibited activities also include:
(a) Denial of Service (DoS). Inundating a target with communications requests so the target either cannot respond to legitimate traffic or responds so slowly that it becomes ineffective.
(b) Intentional Interference. Interfering with the proper functioning of any System, including any deliberate attempt to overload a system by mail bombing, news bombing or flooding techniques.
2.4 No E-Mail Abuse. You will not distribute, publish, send, or facilitate the sending of unsolicited mass e-mail or other messages, promotions, advertising, or solicitations (like “spam”), including commercial advertising and informational announcements.
MPP will immediately terminate, without refund or credit, any account which it believes, through its own discretion, is transmitting or is otherwise connected with any spam or other unsolicited bulk e-mail. In addition, in cases where actual damages cannot be reasonably calculated since they are often difficult to quantify, you agree to pay MPP liquidated damages of $5 for each piece of spam or unsolicited bulk e-mail transmitted from or otherwise connected with your account; otherwise you agree to pay MPP’s actual damages, to the extent such actual damages can be reasonably calculated.
2.5 Personal and noncommercial use limitation. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any materials, information, software, products or services obtained from this web site and Service without the express written permission of MPP and/or the rightful owner or licensor of such materials, information, software, products or services.
You agree to abide by all applicable local, state, national, and international laws/regulations and are solely responsible for all the acts or omissions that occur through your account or password, including the content of your transmissions through the Service. You may not use the Service in any manner which could damage, disable, overburden, or impair any MPP Site/Services (or the network(s) connected to any MPP Site/Services) or interfere with any other party’s use and enjoyment of any MPP Site/Services. You may not attempt to gain unauthorized access to any MPP Site/Service, other accounts, computer systems or networks connected to any MPP Site/Service, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the MPP Site/Services. You are responsible for any content that you post or transmit on or through the Service.
2.5 Violations of this Policy. We reserve the right, but do not assume the obligation, to investigate any violation of this Policy. We also reserves the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental requests. You will comply with all applicable laws and regulations regarding online conduct and content.
Upon detecting a breach of this AUP, MPP may, at its sole discretion, immediately terminate the User’s Services, without notice, without refund or credit, and possibly with abuse processing fees. Customer acknowledges, understands and agrees that MPP is not in a position to ascertain whether an alleged violation is real or valid, but must make a decision based on information received from such third parties. Customer agrees that MPP’s decision will be final, determinative, and binding upon Customer.
Customer agrees to hold MPP harmless, for relying on the third party’s report and for any action taken in response to such report. Customer further agrees to defend and indemnify Provider in the event a claim is brought against Provider or an award, judgment or the like is issued against Provider resulting from Customer’s use of the Services, all as stated in this Agreement.
The above list sets forth violations of this AUP, but other acts or uses, not listed herein, may also constitute violations of this AUP in connection with User’s use of MPP’s Services.
3. DESCRIPTION AND AVAILABILITY OF WEBSITE/SERVICES
3.1 Our Guarantee. MPP guarantee is a mark of excellence. Each and every product or service stamped with our guarantee will be delivered to the high standard at which we conduct our business. The MPP guarantee means you can buy and use our products and services in confidence.
3.2 Description of the Services. MPP provides its members with the ability to privately retrieve information contained on third party web sites through the World Wide Web, among other benefits. In exchange for this Service, MPP charges its members a monthly fee.
We guarantee that our pricing will always be affordable and our low prices do not compromise on quality or level of service. The service you receive and experience will be of the highest possible standard and superior of that to many of our higher-priced competitors.
We also guarantee that the price you see is the price you pay. What you see is what you get.
3.3 Our Commitment. We guarantee that we’re expert in everything we do, every product we offer and every service we deliver. This means that each product and service we offer has been designed with the customer in mind. Particular emphasis is placed on accessibility, performance and reliability. Each product or service is backed by a team of specialists who work solely to run and support that product or service.
Subject to the terms and conditions of this Agreement and our other policies and procedures, we shall use commercially reasonable efforts to attempt to provide this Site and the Services on a twenty-four (24) hours a day, seven (7) days a week basis. You acknowledge and agree that from time to time this Site may be inaccessible or inoperable for any reason including, but not limited to, equipment malfunctions; periodic maintenance, repairs or replacements that we undertake from time to time; or causes beyond our reasonable control or that are not reasonably foreseeable including, but not limited to, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures. You acknowledge and agree that we have no control over the availability of this Site or the Service on a continuous or uninterrupted basis, and that we assume no liability to you or any other party with regard thereto.
4. BILLING AGREEMENT
4.1 Payment Methods. MPP accepts PayPal and payments via MasterCard, VISA Card and AMEX through 2CheckOut. Currencies currently accepted are USD.
4.2 General terms, including automatic renewal terms. We calculate and bill fees and charges based on your billing cycle. You will pay us the applicable fees and charges for use of the Service as described on the MPP Site using one of the payment methods we support. All amounts payable by you under this Agreement will be paid to us without setoff or counterclaim, and without any deduction or withholding. We may increase or add new fees and charges for any existing Services you are using by giving you at least 30 days’ prior notice.
You agree to pay any and all prices and fees due for Services purchased or obtained at this Site at the time you order the Services. All prices and fees are non-refundable unless otherwise expressly noted in the Refund Policy section below, even if your Services are suspended, cancelled or terminated prior to the end of the Services term. MPP expressly reserves the right to change or modify its prices and fees at any time, and such changes or modifications shall be posted online at this Site and effective immediately without need for further notice to you. If you have purchased or obtained Services for a period of months or years, changes or modifications in prices and fees shall be effective when the Services in question come up for renewal as further described below.
Except as prohibited in any product-specific agreement, you may pay for Services by utilizing any of the following “Payment Methods”:
(a) by providing a valid credit card through 2Checkout.
(b) by using PayPal (as defined below).
(c) by using in-store credit balances, if applicable.
You acknowledge and agree that where refunds are issued to your Payment Method, MPP issuance of a refund receipt is only confirmation that MPP has submitted your refund to the Payment Method charged at the time of the original sale, and that MPP has absolutely no control over when the refund will be applied towards your Payment Method’s available balance. You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames may range from five (5) business days to a full billing cycle, or longer.
In the event a refund is issued to your Payment Method and the payment provider, payment processor or individual issuing bank associated with your Payment Method imposes any limitations on refunds, including but not limited to, limitations as to the timing of the refund or the number of refunds allowed, then MPP, in its sole and absolute discretion, reserves the right to issue the refund in the form of an in-store credit. MPP also has the right, but not the obligation, to offer an in-store credit for customers seeking refunds, even if there are no limitations on refunds imposed by the Payment Method. For the avoidance of doubt, any and all refunds processed via the issuance of in-store credits are solely within MPP’s discretion and are not available at customer request.
IN ORDER TO ENSURE THAT YOU DO NOT EXPERIENCE AN INTERRUPTION OR LOSS OF SERVICES, ALL SERVICES ARE OFFERED ON AUTOMATIC RENEWAL. AUTOMATIC RENEWAL AUTOMATICALLY RENEWS THE APPLICABLE SERVICE UPON EXPIRATION OF THE THEN CURENT TERM FOR A RENEWAL PERIOD EQUAL IN TIME TO THE MOST RECENT SERVICE PERIOD. FOR EXAMPLE, IF YOUR LAST SERVICE PERIOD IS FOR ONE YEAR, YOUR RENEWAL PERIOD WILL TYPICALLY BE FOR ONE YEAR. HOWEVER, IN THE EVENT RENEWAL WITH THE PAYMENT METHOD ON FILE FAILS, MPP MAY ATTEMPT TO RENEW THE APPLICABLE SERVICE FOR A PERIOD LESS THAN THE ORIGINAL SUBSCRIPTION PERIOD TO THE EXTENT NECESSARY FOR THE TRANSACTION TO SUCCEED.
UNLESS YOU DISABLE THE AUTOMATIC RENEWAL OPTION, MPP WILL AUTOMATICALLY RENEW THE APPLICABLE SERVICE WHEN IT COMES UP FOR RENEWAL AND WILL TAKE PAYMENT FROM THE PAYMENT METHOD YOU HAVE ON FILE WITH MPP. IF YOU DO NOT WISH FOR ANY SERVICE TO AUTOMATICALLY RENEW, YOU MAY ELECT TO CANCEL RENEWAL, IN WHICH CASE, YOUR SERVICES WILL TERMINATE UPON EXPIRATION OF THE THEN CURRENT TERM, UNLESS YOU MANUALLY RENEW YOUR SERVICES PRIOR TO THAT DATE.
IF WE ARE UNABLE TO SUCCESSFULLY CHARGE YOUR EXISTING PAYMENT METHOD, YOUR CREDIT CARD PROVIDER (OR YOUR BANK) MAY NOTIFY US OF UPDATES TO YOUR CREDIT CARD NUMBER AND/OR EXPIRATION DATE, OR THEY MAY AUTOMATICALLY CHARGE YOUR NEW CREDIT CARD ON OUR BEHALF WITHOUT NOTIFICATION TO US. IN ACCORDANCE WITH RECURRING BILLING PROGRAM REQUIREMENTS, IN THE EVENT THAT WE ARE NOTIFIED OF AN UPDATE TO YOUR CREDIT CARD NUMBER AND/OR EXPIRATION DATE, MPP WILL AUTOMATICALLY UPDATE YOUR PAYMENT PROFILE ON YOUR BEHALF. MPP MAKES NO GUARANTEES THAT WE WILL REQUEST OR RECEIVE UPDATED CREDIT CARD INFORMATION. YOU ACKNOWLEDGE AND AGREE THAT IT IS YOUR SOLE RESPONSIBILITY TO MODIFY AND MAINTAIN YOUR ACCOUNT SETTINGS, INCLUDING BUT NOT LIMITED TO (I) CANCELLING PRODUCTS AND (II) ENSURING YOUR ASSOCIATED PAYMENT METHOD(S) ARE CURRENT AND VALID. FURTHER, YOU ACKNOWLEDGE AND AGREE THAT YOUR FAILURE TO DO SO, MAY RESULT IN THE INTERRUPTION OR LOSS OF SERVICES, AND MPP SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY REGARDING THE SAME.
If for any reason MPP is unable to charge your Payment Method for the full amount owed for the Services provided, or if MPP receives notification of a chargeback, reversal, payment dispute, or is charged a penalty for any fee it previously charged to your Payment Method, you agree that MPP may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate cancellation, without notice to you, of any Services registered or renewed on your behalf. MPP also reserves the right to charge you reasonable “administrative fees” or “processing fees” for (I) tasks MPP may perform outside the normal scope of its Services, (II) additional time and/or costs MPP may incur in providing its Services, and/or (III) your noncompliance with this Agreement (as determined by MPP in its sole and absolute discretion). Typical administrative or processing fee scenarios include, but are not limited to (I) customer service issues that require additional personal time or attention; (II) recouping any and all costs and fees, including the cost of Services, incurred by MPP as the results of chargebacks or other payment disputes brought by you, your bank or Payment Method processor. These administrative fees or processing fees will be billed to the Payment Method you have on file with MPP.
4.3 Pay by PayPal. By using MPP’s pay by PayPal payment option (“PayPal”), you can purchase Services using PayPal. In connection therewith, you agree to allow PayPal to debit the full amount of your purchase from your PayPal account (“PayPal Account”) or from credit card(s), bank account(s), or other allowed payment method(s) linked to your PayPal Account (“PayPal Funding Source”).
It is your responsibility to keep your PayPal Account and PayPal Funding Source current and funded, and your PayPal Account backed by a valid credit card. You acknowledge and agree that (I) PayPal reserves the right to decline a transaction for any reason (including, but not limited to, payments that fail to go through as a result of your PayPal Account or PayPal Funding Source no longer existing or not holding available/sufficient funds) and (II) in such event, neither PayPal nor MPP shall be liable to you or any third party regarding the same. If for any reason PayPal is unable to withdraw the full amount owed for your purchase, you agree that PayPal and MPP may pursue all available lawful remedies in order to obtain payment. You agree that if the transaction is returned unpaid, you will pay a service charge of $25.00 or the maximum amount allowed by law, which may be debited from your PayPal Account or PayPal Funding Source.
4.4 In-Store Credit Balances. In the event that your Account contains an in-store credit balance, you may apply any available credit balance to any future purchase in your Account. In the event that your Account contains an in-store credit balance, you hereby authorize MPP to apply any available credit balance to any outstanding administrative fees, chargebacks or other fees related to your Account. In the event that your default Payment Method fails for an automated billing in connection with the processing of any Service renewals, MPP may utilize any available in-store credit balance if there are enough funds to cover the entire transaction. Regardless of the amount of in-store credit available in your account, MPP is not responsible for the loss of products resulting from an inability to collect funds from your default Payment Methods or the in-store credit.
You can verify your available in-store credit balance at any time by logging into your MPP account and access the “Notifications” area.
You acknowledge that in-store credit balances are non-transferrable, non-refundable and may only be used in the Account in which they were acquired. Complimentary in-store credits will expire two years after issuance. In the event that MPP terminates your Account, you acknowledge and agree that any remaining available in-store credit balance will be forfeited.
You also acknowledge that funds available in your in-store credit balance will be held by MPP and will not accrue or pay interest for your behalf. To the extent any interest may accrue, you understand and agree that MPP shall be entitled to receive and keep any such amounts to cover costs associated with supporting the in-store credit balance functionality.
4.5 Service Renewal. All services are set to automatically renew on their renewal date after the initial term to prevent any disruption in the service. The next renewal date is located on every invoice as well as the services. Renewal invoices are emailed 7 days before the renewal date unless other arrangements have been made or a cancellation request has been submitted from the our member area. Accounts that have invoices which are more than 3 days overdue will be suspended unless prior arrangements have been made. If a suspended account is to be reactivated all of the overdue invoices will need to be paid to make it current before the suspension is lifted. Accounts that have invoices over two months overdue are considered abandoned and will be subject to termination.
4.6 Price Adjustments. To remain competitive, we occasionally make changes to our plans and pricing. To have your plan updated to current offerings please contact our billing team and we are happy to make those adjustments.
4.7 Cancellation. If there is an issue with your account or support, we’d be happy to resolve any questions or concerns you may have. Please feel free to submit a support ticket with your issue or request an escalation if this is due to an unsatisfactory answer to a previous issue.
All cancellation requests need to be submitted through our member area at https://myprivateproxy.net. A step-by-step instruction guide on this can be found in our knowledgebase.
4.8 Billing Errors. If you discover an error on your invoice please notify us as soon as possible by submitting a ticket to our Billing Department at https://myprivateproxy.net. We will honor invoice errors as long as we are notified of them within 90 days. If more than 90 days have elapsed we may decline the refund request.
4.9 Chargebacks/Payment Reversals. If at any time you have questions or concerns regarding a charge from MPP, please submit a ticket at https://myprivateproxy.net. Any received chargebacks will incur a $50 investigation fee on the associated billing account. MPP may reject the future use of credit cards from an account for which a chargeback has been previously issued. Upon receipt of a chargeback or credit card or PayPal payment reversal, the account related to the payment may be suspended.
5. TEMPORARY SUSPENSION
5.1 Generally. We may suspend your or any End User’s right to access or use any portion or all of the Service immediately upon notice to you if we determine:
(a) your or an End User’s use of the Service (I) poses a security risk to the Service or any third party, (II) could adversely impact our systems, the Service or the systems of any other MPP customer, (III) could subject us, our affiliates, or any third party to liability, (IV) disputes a transaction associated with the Service or (V) could be fraudulent;
(b) you are, or any End User is, in breach of this Agreement;
(c) you are in breach of your payment obligations; or
(d) you have ceased to operate in the ordinary course, made an assignment for the benefit of creditors or similar disposition of your assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.
5.2 Effect of Suspension. If we suspend your right to access or use any portion or all of the Service:
(a) you remain responsible for all fees and charges you incur during the period of suspension; and
(b) you will not be entitled to any service credits for any period of suspension.
MPP may terminate, without refund or credit, your access to any part or all of the Service and any related Services at any time, with or without cause, with or without notice, to be effective immediately, for any reason whatsoever. MPP may also terminate your account for inactivity, which is defined as failing to log in to the Service for an extended period of time, as determined by MPP. Upon termination of the Service, your right to use the Service immediately ceases. If you wish to terminate your account, your only recourse is to discontinue the use of the Service. MPP shall have no obligation to maintain any content in your account or to forward any unread or unsent workflow notification to you or any third party. This Agreement will continue to apply to all past use of the service by you, even if you are no longer using it.
7. THIRD PARTY CONTENT
Any information, data, text, software, music, sound, photographs, graphics, video, messages or any other materials retrieved from third party web sites is not under the control of MPP and we are not responsible for the contents accessed from any site or any link contained in a linked site or any link site or any link contained in a linked site, or any changed or updates to such sites. MPP does not imply endorsement of the content provided by other sites or any association with their operators.
You agree to indemnify MPP, its parents, subsidiaries, affiliates, officers and employees immune from any claim, demand, or damage, including reasonable attorneys’ fees, that are asserted by any third party due to or arising out of your use of or conduct on the Service. You agree that we will respond to your complaints only with a refund for the current and remaining months of your Membership agreement.
9. DISCLAIMERS AND LIMITATION OF LIABILITY
By using the MPP web site or any applications, software, and content contained therein, you agree that use of the Service is entirely at your own risk. The information and services included in or available through the Service may include inaccuracies or typographical errors. Changes are periodically made to the information herein, MPP and/or its respective suppliers may make improvements and/or changes in the Service at any time.
MPP does not represent or warrant that the Service will be uninterrupted or error-free, that defects will be corrected, or that the Service or the server that makes it available are free of viruses or other harmful components. MPP does not warrant or represent that the use or the results of the use of the Service or the materials made available as part of the Service will be correct, accurate, timely, or otherwise reliable.
You specifically agree that MPP shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through the Service. You specifically agree that MPP is not responsible or liable for any threatening, defamatory, obscene, offensive, or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights. You specifically agree that MPP is not responsible for any content sent using and/or included in the Service by any third party.
MPP GROUP LTD (“MyPrivateProxy.net”) knows that you care how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
10.1 General. We will not monitor, edit, or disclose any personal information about you or your use of the Service, including its contents, without your prior permission unless we have reason to believe that such action is necessary to:
(a) conform to legal requirements or comply with legal process;
(b) protect and defend the rights or property of MyPrivateProxy.net;
(c) enforce the Agreement;
(d) to protect the interests of our other customers.
You agree that we may access your account, including its contents, as stated above or in order to respond to service or technical issues.
10.2 Information we may collect from you. We may collect and process the following data about you:
(a) On registration:
When you register we may collect your name, username, email address, password (encrypted) and IP address. We may collect your name to personalize the services we offer to you, and collect your username and password (encrypted) in order to provide you with access to our member area and to our downloadable proxy list. We collect your email address in case you forget your password or wish to receive email newsletters. Your IP address is logged by us so that we can prevent any spam, fraud or abuse of our website and services. From time to time we may email you news, updates and sales offers which you can easily opt out of receiving by clicking the “unsubscribe” in the relevant email.
(b) On request for payment details:
If you opt to pay for use of our services, we will use a third party payment processor to take payment from you. These third parties are properly regulated and authorized to handle your payment information and are prohibited from using your personal data for promotional purposes or for any other purposes other than providing these services to us.
We collect payment information, which will vary depending on the payment method chosen by you, but may include your name, address and transaction #. We also collect geo-IP data to determine your country of origin. We never handle or store complete credit card numbers, as this is done on our behalf by our payment processors. If you are a business user, you may choose to provide additional details, such as your company name, address and VAT number (if applicable).
We store this information as we require a record of your payment for accounting, taxation and invoicing purposes and to manage your account. We may also use your payment information to detect and prevent fraud.
(c) If you contact us:
If you contact us through our website for any reason we will generally store these communications and your IP address for up to 6 months, unless we are required, for legal reasons or under exceptional circumstances, to retain this information for an extended period.
(d) If you use our proxy service:
We do not store details of, or monitor, the websites you connect to when using our proxy service. We only collect aggregated statistical (non-personal) data about the usage of our servers.
We need this data so we can monitor the performance and usage of our Proxy Service, resource analytics (to carry out usage analysis for administrative purposes) and to prevent abuse and fraud.
This data is stored on our system for between 2 and 3 months unless we are required, for legal reasons or under exceptional circumstances (including our own investigations of fraud or abuse), to retain this data for an extended period.
(a) What are cookies?
Cookies are small text files that are placed and stored on your computer when you visit a website. Cookies are very useful and enable an internet site to recognize you, log when you visit a particular page, provide a secure connection to a website and enhance your user experience by improving your browsing comfort, and/ or adapting the content of a page to your areas of interest.
The information stored by the cookies on your computer, during a limited period of validity, may relate to the particular web pages you have visited on that computer, advertisements you have clicked on, the type of browser you use, and the information you have provided to a website (the use of the cookie meaning that you avoid having to provide the information again). This information is sometimes linked to your IP address.
(b) Types of cookies used by MPP
(I) Cookies intended to collect website statistics. In order to customize our website MyPrivateProxy.net to the requirements of our users, we measure the number of visits, the number of pages viewed, the activity of the users on the MyPrivateProxy.net and how often they return. These cookies enable traffic analysis statistics to be compiled. From this analysis, the contents of the website can be developed and improved to enhance user experience.
(II) Login cookies. We use these cookies so you remain logged in when you are using your account.
(III) User-centric security cookies. To detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
(IV) Affiliate cookies. These cookies allow us to identify if you have been referred to us by an affiliate, so we can pay commission to that affiliate.
(V) Google Analytics cookies. Types of cookies used: _utma (unique visitor cookie) ; _utmb (session cookie) ; _utmc (session cookie) ; _utmz (campaign cookie).
(VI) Google Analytics for Display Advertisers. The purpose of this cookie is to re-target a customer with an ad through the GDN (Google Display Network) by placing a cookie on his computer. It is a way to follow-up with people that has already visit our website before. For more information please visit: https://support.google.com/analytics/answer/2700409?hl=en
We offer the following opt-outs:
Google Analytics Opt-out: You can prevent Google’s collection and use of the Google Analytics Data by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout.
The cookies that we use do not store any personal or confidential information about you. Disabling these cookies may prevent you from using certain parts of this website efficiently.
10.4 Intelligent Caching. MPP uses extensive caching technology to cache frequently requested Web content. Caching mechanisms are used to serve web pages directly from the MPP local storage as a means to make web performance faster and more efficient. We do not cache or locally store any end-to-end web content transfers, like e-commerce transactions, via the Secure Socket Layer (SSL).
10.5 Sharing. It is our policy not to share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communication with you.
We may share aggregate demographic information with our partners and advertisers. This is not linked to any personal information and cannot identify any individual person.
Your information may be disclosed when we believe in good faith that the disclosure is:
- required by law;
- to protect the safety of our employees, the public or MPP property;
- required to comply with a judicial proceeding, court order or legal process; or
- in connection with a sale of all or part of our business.
10.6 Links. This web site may contains links to other sites. Please be aware that MPP is not responsible for the privacy practices of these other sites. We encourage our users to read the privacy statements of each and every web site that collects personally identifiable information for their protection. This privacy statement applies solely to information collected by the MPP web site.
10.7 Newsletter. If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us.
Each email sent contains an easy, automated way for you to stop receiving our email newsletter. If you wish to do this, simply follow the instructions at the end of any email.
10.8 Security. We are committed to protect the confidentiality and security of the information that you provide to us. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have incorporated physical, electronic and managerial procedures to safeguard and secure the information. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.
This privacy statement applies solely to information collected by our website.
11. REFUND POLICY
At MPP, we are passionate about an environment that focuses on you, our customers. In fact, customer satisfaction comes above everything else in our entire business operation. We strive to deliver an excellent level of service for each product that we offer. And we’re immensely proud of the reputation we have built for doing so.
If you are having technical difficulties please contact our support team before claiming a refund or dispute a payment as they will be happy to solve any problems. The majority of the issues can be solved without the need for refund.
11.1 Standard Refund Terms. We believe that 3 days is enough to test the overall performance of our services and make a deliberate decision. Our 3 Days Money-Back Guarantee covers the following new shared and private plans:
Shared proxies: MSP 50 package.
Private proxies: MPP 1, MPP 5, MPP 10, MPP 20 and MPP 50 packages.
For the orders mentioned above, you are entitled to a full refund if all of the following apply:
- You claim your refund within 3 days (72 hours) of the date of the transaction.
- Your account has not already been suspended for any breach of our terms of service.
- You contact us through our ticketing system stating your proxy user name and the reason for your cancellation.
- You have not previously claimed a refund from us under this policy.
Renewals of any services listed above are non-refundable.
Note: “Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by MPP in accordance with the terms and conditions of the applicable product or service agreement.
All refund requests will be completed within 2 business days. Usually this is done within hours if requested during weekdays but payments may take up to 7 days to appear in your account depending on your bank, credit card or payment method used.
If you would like to cancel your proxy plan and receive a refund within 3 days of the date of the transaction, follow the steps below:
- Log in to our member area.
- Go to > Services > My Services and click on the proxy plan.
- From the “Manage Product” page click on Request Cancellation: Cancellation Type > Immediate.
- Submit a ticket through our ticketing system stating your proxy user name and the reason for your cancellation.
We would be extremely grateful if you give us the chance to help you with the issues you might be experiencing. Do not hesitate to let us know if we can do anything for you to reconsider the decision. We will be happy to keep you as our valued customer – our Support and Billing teams are generally pretty flexible and will happily check what can be done in each particular case.
Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
11.2 Products not eligible for refunds.
Shared and Private proxy plans greater than MPP 50 / MSP 50 are non-refundable. If you are unsure as to which proxies you need please purchase a proxy plan covered by our 3 Days Money-Back Guarantee.
Dedicated proxies, including but not limited to: PokemonGo plans, Tickets plans, Sneakers plans, etc are sold “as is”. The customer assumes the responsibility for the purchase, and no refunds will be issued.
Note: Upon assignment, dedicated proxies are checked and guaranteed to work for the purchased service at the time of allocation.
Custom and upgraded proxy plans, regardless of their type, are non-refundable.
Renewals are non-refundable. If your request for cancellation is not made in advance with at least 2 days before the renewal date, no refund requests will be authorized. No refunds will be authorized after the payment renewal date.
No prorated refund will be issued for the unused portion of the subscription.
After you have enrolled as an affiliate, you can provide one or more links from your website to our website. We will provide you with special link formats for tracking and reporting. You will be solely responsible for properly utilizing the link formats. We do not accept any responsibility for the incorrect use of the special links / link formats and therefore we shall not be accountable for any loss of fees as a result of your errors.
Subject to the terms and conditions of this Agreement, you will be paid commission for each customer referred through your affiliate link who successfully purchases MyPrivateProxy.net service. If it is later found that the customer’s purchase was refunded, we retain the right to withhold any payments to you resulting from that individual’s purchases. The affiliate scheme relies on cookies to track customers. If for whatever reason, the customer isn’t using cookies, or the cookie expires or the customer deletes the cookie, they cannot be tracked and you will not earn commission for any sales that customer may make. Commission may not be paid to an affiliate if the details we hold for that affiliate are not accurate. We also reserve the right to cancel commission payments if we believe that there has been any fraudulent attempts to use the service.
You will earn an affiliate referral fee of 25% which is payable to you at the end of each month provided that the commission owed is more than $50. Transaction must be older than 31 days for the commission to be paid out for this transaction.
We will not be liable for indirect, special or consequential damages (or loss of revenue, profits or data) arising in connection with this agreement or the affiliate scheme, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this agreement and the affiliate scheme will not exceed the total Affiliate Referral Fees paid or payable to you under this agreement.
Do not sign up if your intentions are to get a discount by using your own link, sharing with a friend, or associate for a discounted rate.
By registering with MyPrivateProxy.net affiliate program you indicate that you agree and consent to these terms.
13. MODIFICATIONS TO THE AGREEMENT
We may modify this Agreement (including any Policies) at any time by posting a revised version on the MPP Site. By continuing to use the Service after the effective date of any modifications to this Agreement, you agree to be bound by the modified terms. It is your responsibility to check the MPP Site regularly for modifications to this Agreement. We last modified this Agreement on the date listed at the end of this Agreement.
14.1 Assignment. You will not assign or otherwise transfer this Agreement or any of your rights and obligations under this Agreement, without our prior written consent.
14.2 Force Majeure. We and our affiliates will not be liable for any delay or failure to perform any obligation under this Agreement where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunications failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.
14.3 Governing Law. The laws of the State of Delaware , without reference to conflict of law rules, govern this Agreement and any dispute of any sort that might arise between you and us. The United Nations Convention for the International Sale of Goods does not apply to this Agreement.
14.4 Language. All communications and notices made or given pursuant to this Agreement must be in the English language. If we provide a translation of the English language version of this Agreement, the English language version of the Agreement will control if there is any conflict.
14.5 No Third-Party Beneficiaries. This Agreement does not create any third-party beneficiary rights in any individual or entity that is not a party to this Agreement.
14.6 Entire Agreement. This Agreement incorporates the Policies by reference and is the entire agreement between you and us regarding the subject matter of this Agreement. This Agreement supersedes all prior or contemporaneous representations, understandings, agreements, or communications between you and us, whether written or verbal, regarding the subject matter of this Agreement. We will not be bound by, and specifically object to, any term, condition or other provision that is different from or in addition to the provisions of this Agreement (whether or not it would materially alter this Agreement) including for example, any term, condition or other provision (a) submitted by you in any order, receipt, acceptance, confirmation, correspondence or other document, (b) related to any online registration, response to any Request for Proposal, Request for Information, or other questionnaire, or (c) related to any invoicing process that you submit or require us to complete. If the terms of this document are inconsistent with the terms contained in any Policy, the terms contained in this document will control.
You agree that any cause of action arising out of or related to this Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. Use of the Service is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and MPP as a result of this agreement or use of the Service. MPP’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of MPP’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Service or information provided to or gathered by MPP with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. You agree that MPP may communicate with you, or with others on your behalf, via email, any similar technology, or regular mail for the purposes relating to your user account, the Service, any software provided with the Service or any other services provided now or in the future by MPP or on MPP behalf. Unless otherwise specified herein, this Agreement constitutes the entire agreement between the user and MPP with respect to the Service (excluding the use of any software which may be subject to an end-user license agreement) and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and MPP with respect to the Service. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The section titles in the Agreement are solely used for the convenience of the parties and have no legal or contractual significance.
Last updated: May 16, 2017